Terms and conditions

GENERAL TERMS AND CONDITIONS OF SALE

These general conditions of sale govern the remote purchase of products and services, made available through the Internet, from the www.clarashop.it website (hereinafter, referred to as the Site) in accordance with Italian legislation on remote contracts (Legislative Decree 70/2003 and subsequent amendments and additions).

THE SELLER

The seller is the single-member PLAFONI ANDREA SRL (hereinafter also referred to as PLAFONI ANDREA). Registered office: Via Strà, 54; P. IVA/C.F. 03821020231; R.E.A. (Economic and Administrative Index) VR – 368291

PRICES

All prices displayed on the Site include VAT. They are net of transport costs and any discounts due to promotional codes.
The Site reserves the right to make changes to selling prices at any time and without notice of any kind.

PAYMENT

The purchase can be settled via Paypal, prepaid card, credit card.

SHIPPING COSTS

Shipping costs for Italy (including islands) are € 6.90. There is no minimum order.

Failure to deliver

The Customer acknowledges and accepts that in case of impossibility of delivery of the Products due to his absence at the moment of delivery on the agreed day and time, the Products will not be cancelled from the order and the related amounts will not be credited back to the Customer. The related redelivery expenses will be charged to the Customer.

ORDER ACCEPTANCE

The contract signed between PLAFONI ANDREA and the Customer shall be considered concluded with the acceptance of the order by PLAFONI ANDREA. This acceptance is communicated to the Customer through confirmation e-mail of the order itself.

The Customer that chose to place a purchase order declares and guarantees that he reached the age of majority and has full capacity to act in relation to the stipulation and execution of selling and purchasing contracts concerning the Products and that he read all the information provided during the purchase procedure and these General Sales Conditions.

ORDER REFUSAL AND CANCELLATION

The Site reserves the right to refuse or cancel orders that come from a Customer who previously violated the General Conditions; from Customer who provided false, incomplete or inexact identification data; from Customers with whom there is an ongoing legal dispute.

WITHDRAWAL RIGHT

In accordance with the provisions of Art. 59 of the Consumer Code Legislative Decree No. 206 dated 6 September 2005 (and subsequent amendments and additions), perishable products with a short expiry date or at risk of deterioration are excluded from the right of withdrawal.
To exercise the right of withdrawal, the Customer shall send a communication to the Site within 7 days from the date of receipt of the Products. The communication via email shall be sent to the following address: clarashop@plafoniandrea.it and shall contain explicitly the request of Withdrawal and the confirmation email of the order requested by the Customer.

The right of withdrawal is governed by the following conditions:

The right applies to the purchased Product in its entirety; therefore, if the purchased Product is composed of several components or parts, it is not possible to exercise the right of withdrawal only on part of the Product.
In case of right of withdrawal, the Website will refund the Customer the entire amount of the returned Products, within 7 days from the date in which the withdrawal notice was received, without prejudice to the Site’s right to suspend the payment of the refund until the actual receipt of the Products. The Customer is required to return the Products at his own expense without undue delay and in any case within 7 days from the day on which he communicated his withdrawal. The deadline is met if the Customer sends back the Products before the expiration of the 7 days.
The refund will be made using the same method of payment used by the Customer.
Products must be returned intact, sealed and without any sign of tampering, in the same box in which they were received.
The right of withdrawal is excluded in cases specified in art. 59 of Legislative Decree 21/2014.
The Customers who require the issuance of an invoice with their VAT number are excluded from the withdrawal regulations.

ORDER PROCESSING

The product is prepared fresh every day.
We process orders on Monday, Tuesday, Wednesday, Thursday, Friday to ensure quality products.

The order, if placed by 11.00 am on Monday, Tuesday, Wednesday, Thursday or Friday will be executed and entrusted to the carrier the same day.
Orders placed after 11.00 am of these days will be executed the next day.

Example 1: An order placed on Monday at 3pm will be processed on Tuesday;

Example 2: An order placed on Saturday at 3pm will be processed on Monday.

ERRORS

The information relating to the Products provided through the Site is constantly updated, but it is not possible to guarantee that it is completely error-free. MAKE MORE reserves the right to correct errors, inaccuracies or omissions even after an order is placed, or to change or update the information at any time without prior notice.

PRIVACY

The Single-member Plafoni Andrea S.r.l. will process the Customer’s personal data in compliance with art. 13 of Legislative Decree No. 196 dated 30.06.2003, (“Code regarding the protection of personal data”) and art. 13 of EU Regulation No. 2016/679 (“General European Regulation on the protection of personal data”), to which we refer for further information.

DISCLAIMER

The terms and any information on the physical benefits due to the consumption of the products described within the site have only an illustrative and informative purpose.
Nothing on www.clarashop.it can be interpreted as an attempt to offer a medical opinion or in any other way to be involved in the practice of medicine.

PLAFONI ANDREA undertakes to show the essential features of its products.

The photographs illustrating the products may, in some cases, not be 100% identical to the product itself, for reasons related to the continuous research of design and colouration, without however affecting its quality, which will in any case be equivalent if not improved.

If errors are made, in no case will PLAFONI ANDREA be responsible.

PRODUCT DISTINGUISHING MARKS

It is understood that neither with these General Conditions, nor with the individual sales contracts, rights of any kind (by way of license or any other title) on the distinguishing marks of the Seller are granted to the Customer.
Any use by the Customer of the Seller’s distinguishing marks is to be considered forbidden, unless previously authorized in writing by the Seller.

All content on the Site, including but not limited to designs, text, graphics, images, videos, information, applications, software, music, sounds and other files, and their selection and arrangement (“Site Content”), is the exclusive property of Seller and all rights are reserved.
Modifying, copying, distributing, framing, replicating, republishing, downloading, displaying, sending, transmitting or selling in any form or by any means the Site Content, in whole or in part, is prohibited without the written authorization of the Seller.

The Customer will be held the sole responsible for any damages resulting from the violation of copyright, proprietary rights or any other damage caused by the publication of such material.

FORCE MAJEURE

The Site will use all reasonable efforts to maintain its sales obligations. However, The Site may not be held liable for delays or non-delivery caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural disasters and any other event that makes the production, transportation or delivery of products unfeasible.

COURT OF JURISDICTION

These Conditions of Sale are governed by Italian law. For all that is not specifically mentioned in these conditions refer to Legislative Decree No. 185/99 “implementation of Directive 97/7 on the protection of consumers regarding remote contracts”. For any dispute concerning these Conditions or the selling and buying of products, the Court of Verona will have jurisdiction.